Privacy Policy
In plain terms: your data stays in the EU, we do not sell it, and we do not use it to train models.
Last updated: 23 July 2026
01Who we are
ModuHelp is a service by Modular Studio, based in Portugal. This policy explains what data we process, for what purpose, and your rights under the General Data Protection Regulation (GDPR).
For privacy questions, write to hello@moduhelp.com.
02What data we process
Account data: name, email address, and billing details for whoever creates an account. Payments are processed by an external provider that receives only what is needed to charge.
Support content: the emails in your support inbox and the documents you upload to the knowledge base. We process this content on your behalf to generate and send replies in your name.
Technical data: minimal operational and security logs. We use no tracking cookies and do not follow visitors to this site.
03How we use the data
We use your support content for a single purpose: to read incoming emails, search your documents, and draft replies for your approval.
We do not sell your data. We do not use your content or your emails to train third-party artificial intelligence models.
04Where it is hosted
Data is hosted on infrastructure in the European Union. We use subprocessors for hosting, payment processing, and language generation, always under contract and with the safeguards GDPR requires.
05How long we keep it
We keep data while your account is active. If you cancel, we delete or anonymise the support content within a reasonable period, unless a legal duty such as tax law requires us to retain it.
06Your rights
You have the right to access, correct, export, and delete your data, and to object to certain processing. To exercise any of these, write to hello@moduhelp.com.
You also have the right to lodge a complaint with your local data protection authority.
07Changes to this policy
We may update this policy as the product evolves. When a change is significant, we notify you by email before it takes effect.