Terms of Service
The rules of the game, no fine print: what we do, what we ask of you, and how payment works.
Last updated: 23 July 2026
01The service
ModuHelp, by Modular Studio, connects to your support email, drafts replies from the documents you provide, and submits each draft for your approval before sending, unless you enable automatic sending.
By creating an account, you accept these terms.
02Your account
You are responsible for keeping your credentials safe and for all activity on your account. You must provide accurate information and keep it up to date.
You agree to use the service within the law and not to use it to send abusive, misleading, or unlawful content.
03Your content
The documents and emails you bring to ModuHelp remain yours. You grant us only the permission needed to process them and generate replies on your behalf, as described in the Privacy Policy.
You are responsible for reviewing drafts before approving them. The final decision to send is yours.
04Plans and payment
Plans are billed monthly in advance. Each plan limit counts only the replies the AI writes and sends. Replying to your customers by hand is always unlimited.
The initial 7-day trial requires no card. Listed prices exclude VAT, which is applied based on your tax situation.
05Cancellation
You can cancel anytime from the dashboard, with no penalty. The service stays active until the end of the period already paid for.
We may suspend or close accounts that breach these terms, giving notice whenever it is reasonable to do so.
06Availability and liability
We work to keep the service available and reliable, but we do not guarantee uninterrupted operation. The service is provided as is.
To the extent permitted by law, our total liability to you is limited to the amount paid for the service in the twelve months before the event giving rise to the claim.
07Changes and governing law
We may update these terms. When a change is significant, we notify you by email before it takes effect. These terms are governed by Portuguese law.